Penny .... As I read your post;   It seemed that your Twitter information stream was overwhelming and that's easily understandable.

I just have 2 accounts; The one I use for reading has only a dozen I'm following and which are reviewed in under an hour each morning.

In the same hour I can check who has RT'd for me and handle my DM's and replies to my main account.

My answer for handling overwhelm is to minimize the incoming stream. .... At this stage; I'm a publisher rather than a product support service.

As you're aware; There are Twits having 60,000 followers.   They're selling seminar seats from $100 to $10,000 and upwards. (One guy had a substantial waiting list to pay him $5,000 for lunch and a ride in his car and he put 4 passengers in the car.   Details in my Blog) .... They have a strategy for coping.

Today I tacked down a collaboration which will provide daily tweets to 10K; Be assured that while providing my "A" game and close attention to direct inquiries. .... It will not overwhelm me.  The days are over where the business owns me.

Bestest.

Teddy Towncrier CPP Towncrier-Media.com Supercharging Your Visions.